Q: Can I sell my finished products?
A: Yes! You can sell finished products made from my patterns. Please just credit me as the designer.

Q: How soon after purchasing will I receive my order?
A: You’ll get your digital download instantly after purchase. For help downloading, here’s a useful guide: Etsy Help – How to Download a Digital Item.

Q: Can I substitute yarn weight in a pattern?
A: Only if you can modify a pattern yourself. Changing yarn weight affects gauge and size. For yarn substitutes, check YarnSub.

Q: Do you take custom orders?
A: Sorry, I don’t take custom digital orders.

Q: Can I get a hard copy of the pattern mailed to me?
A: No, I only sell PDF digital downloads. Nothing will be shipped.

Q: How can I track my order?
A: You’ll get a tracking number after shipping. If it hasn’t updated, your package is likely still on the way to the international hub.

Q: My tracking isn’t working.
A: This usually means the package is in transit. It will update once it arrives. If not after 2–3 days, contact us.

Q: Can I change the delivery address?
A: Yes, if the package hasn’t left the warehouse. Send the full recipient info or Nova Poshta branch.

Q: When will my order arrive?
A: Delivery depends on country and shipping method. Tracking updates once it reaches your local hub. Shippin usually takes 10-21 days.

Q: How can I confirm the color or model?
A: Send a screenshot or description, and we’ll help identify it.

Q: Where are you located?
A: We are based in Ukraine, creating and shipping all orders from our local warehouse.

Q: How do you ship orders?
A: Physical orders are shipped via Ukrposhta, Nova Poshta (ukrainian carriers) or international carriers (UPS, USPS, OnTrac, Amazon Shipping, etc.). Digital products are delivered instantly via email.

Q: How long does shipping take?
A: Order processing time takes 1-2 business days. Delivery depends on your location and shipping method. International tracking updates once the package reaches your local hub.

Q: How is shipping cost calculated?
A: Shipping is based on your location, package weight, and the chosen delivery method. The exact cost is calculated at checkout.